Preguntas frecuentes
Last updated: May 18, 2026
Where do you ship?
Navartbcn ships to delivery addresses in Spain for which delivery is available during checkout. If your address is outside mainland Spain or the Balearic Islands, or if the checkout process does not confirm delivery availability for your address, please contact us before placing your order.
What is the shipping cost?
The shipping cost is €15 for orders under €120. Standard shipping is free for orders of €120 or more.
How long does delivery take?
Orders are typically processed within 1–2 business days of payment confirmation. Once shipped, the estimated transit time is usually 3–7 business days for most eligible delivery addresses in Spain. Oversized or bulky furniture may require additional coordination and take longer to arrive.
Can I cancel my order?
You may request cancellation before shipment by contacting info@navartbcn.com as soon as possible. Cancellation is not guaranteed, as orders may be processed quickly. Once shipped, cancellation may no longer be feasible; however, you may exercise your legal right of withdrawal or avail yourself of the return policy, as applicable.
What is the legal withdrawal period?
For online purchases made by consumers, the legal withdrawal period is generally 14 calendar days from the delivery date.
What is the return policy?
In addition to the 14-day legal right of withdrawal, Navartbcn offers a commercial return period of 30 days from the delivery date. Returns requested after the legal withdrawal period must comply with the commercial return conditions stipulated in the Refund Policy.
Who bears the return shipping costs?
In cases of legal withdrawal or returns not motivated by quality issues, the customer is generally responsible for bearing the direct costs of return shipping, unless Navartbcn agrees otherwise or current legislation requires otherwise. In the case of valid claims for defective, damaged, incomplete, or incorrect items, Navartbcn will bear the reasonable costs of return shipping if it is necessary to return the item.
Are original shipping costs refunded?
If the customer validly exercises their legal right of withdrawal within the 14-calendar day period, the cost of the initial standard shipping paid at the time of purchase will be refunded. If the customer had opted for a more expensive shipping method, only the amount corresponding to the cheapest standard shipping option will be refunded. In the case of commercial returns for reasons unrelated to quality, after the legal withdrawal period, original shipping costs are not refundable, unless required by law or expressly agreed otherwise.
What should I do if my item arrives damaged or defective?
Contact info@navartbcn.com stating your order number, attaching photographs, and describing the problem. Please notify us of any visible delivery-related incidents as soon as possible—preferably within 48 hours of receipt—so that we can deal with the matter promptly. This does not limit the consumer's legal rights regarding defective or non-conforming products.
What payment methods do you accept?
Currently, Navartbcn accepts payments with Visa and Mastercard. Other payment methods may be displayed during the checkout process, if available.
Are taxes included?
Product prices include applicable VAT, unless clearly stated otherwise. Shipping costs—if any—are shown before confirming the order.
What warranty applies?
Products sold to consumers are covered by the legal warranty for consumer goods established in current Spanish legislation.
How can I contact Navartbcn?
You can contact Navartbcn by phone or email using the contact details provided in the footer of this policy.